Terms and conditions of sale.
These terms apply to every order placed with Finest Frozen Food Ltd through our trade website and app. Please read them before you order. Last updated 27 October 2026.
1. About us
Finest Frozen Food Ltd ("we", "us") is a company registered in England and Wales, company number 13495913, with its registered office at 8 Bondor Business Centre, London Road, Baldock, SG7 6HP. Our VAT number is GB423062045. We supply frozen food to restaurants, coffee shops and other food businesses.
2. Who can order
We sell to businesses only. Trade accounts are opened by us, and before opening one we may ask for your business registration details, VAT number or other trade credentials. The rights that consumers have when they buy for personal use, including the right to cancel, do not apply to orders under these terms.
The business that holds the trade account ("you") is responsible for everyone it gives a sign-in to, and for every order placed with those sign-ins. Keep sign-in details confidential and tell us straight away if you think someone else is using them.
3. Products and availability
All products are subject to availability. The stock shown on the site comes from our warehouse system and is checked again when you order, but it can change. We may withdraw or change any product at any time. Pictures are for illustration and the product may look different.
We take care that descriptions, weights, allergen information and storage instructions are accurate. If you have specific dietary or allergen requirements, contact us before you order and we will give you the product specification.
4. Prices and payment
Prices are in pounds sterling, per case, and exclude VAT. VAT is added at the rate that applies to each product, which is shown on your order. Any minimum order value and delivery charge that apply to your account are shown before you confirm. The price that applies is the one shown when you place the order. Your payment terms are set on your trade account and shown at checkout:
- Credit terms: if we have agreed credit with you in writing, you pay each invoice within the agreed number of days.
- Payment on ordering: otherwise you pay by card when you place the order. Card payments are processed securely by Stripe. Nothing is dispatched until an order that needs payment has been paid.
If invoices are overdue we may put your account on hold, and stop taking new orders, until the overdue balance is paid.
5. Orders
Placing an order is an offer to buy. We may accept or decline it; the contract is made when we confirm the order to you, on screen or by email. If we cannot supply something after confirming, we will tell you promptly and you will not pay for it: anything already paid for it will be refunded.
Check your order before you place it. The delivery days available to you, and the daily cut-off time for the next delivery, are shown at checkout. Once an order is being prepared or is on the van it may not be possible to change or cancel it; for an urgent change, call us as soon as possible.
6. Delivery and the cold chain
We deliver in temperature-controlled vans on the delivery days agreed for your account, and you can follow your delivery on the tracking page. Delivery times are estimates: we do our best to meet them, but we are not liable for delays caused by events beyond our reasonable control, such as severe weather, road closures or breakdowns.
Someone must be available to receive the goods and put them into frozen storage straight away. When we deliver we record proof of delivery, which may include photos and the name and signature of the person who received the goods. If a delivery cannot be completed and goods are left unattended, we cannot accept responsibility for any loss of quality.
7. Claims and returns
Check the goods when they arrive. Damaged, faulty or missing goods must be reported to us in writing within 24 hours of delivery, at info@finestfrozenfood.co.uk, with photos where possible; claims made later may not be accepted. Where we accept a claim we will replace the goods, credit your account or refund you, at our discretion. Because the goods are perishable, products that have left frozen storage or show signs of thawing after delivery cannot be returned.
8. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to that, our total liability to you in connection with any order is limited to the price of that order, and we are not liable for any indirect, consequential or economic losses.
9. Intellectual property
All content on our website and app, including text, images, logos and product descriptions, belongs to Finest Frozen Food Ltd or its licensors. You may not reproduce or use it without our written consent.
10. Personal information
We use personal information as described in our privacy notice.
11. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If something goes wrong, please contact us first: most problems are solved with a phone call.
12. Changes to these terms
We may update these terms from time to time. The version that applies to an order is the one published on this page when the order is placed; the date at the top shows when the terms last changed.